About Us

Reliable Contractors, You Can Depend On

Looking for a competent contractor?

Join the Homeowners Club and you will get access to just about 200 precise and qualified contractors who can help with virtually any upkeep, repair, or remodeling need.

One call to the Club is all it takes to seek outcontractors who’ll perform exceptional work oncompetitive rates — whether it is asmall repair job, ongoing maintenance, a major project, or an unexpected emergency. Guaranteed.

• For smaller jobs, the Club will instantly dispatch a certified contractor to provide the service you need.
• For major projects — like painting, remodeling, the installation of a new roof or flooring — the Club can assign multiple contractors, if requested, to bid on the work.
• A Club Field Inspector can meet with you to give advice and help evaluate bids with no additional charge.
• For emergency repairs, you may call the Club 24/7 for an immediate response.
• The Club can also set schedule for the contractors to handle routine maintenance tasks on a daily basis, like window washings, pest-control, gutter-cleaning, and more.

Unlike other contractor referrals works, HOC is a membership organization for homeowners. The contractors in the Club sends aren’temployed by HOC, and that theydon’t get money for listings or referrals. They’re independent businesses that have proven time and again they will provide the service and workmanship Club members require.

While there are other contractor referral services, almost none of them are in business as long because of theClub — or successfully completed as many projects.

If you are lookingfor a convenient way to look after your home, do what over 20,000 other homeowners have done: Become a member of the Homeowners Club.

How it works

Unlike other services, this contractor referral program is membership-based, which implies the main target is usually on your satisfaction. For a summary of the services you’ll expect — and also the many benefits of membership — take a couple of minutes to read through this self-paced tutorial.

It’s simple: Just call the Club

Whether it is a small repair job, ongoing maintenance, big project or an unexpected emergency, one call to the Club is all it takes to seek out a contractor who will perform quality work on competitive rates. Guaranteed.

Most of the calls the Club receives from members are for repair projects (the sink won’t drain, the furnace is not working, a window’s been broken). These are the complaints most owners expect not to happen — but they always do.

Then there are the calls from members with better plans. They’ve decided to renovate the kitchen, add a restroom, repaint the house, or landscape the backyard. They can not wait to get it started, and that they want to see the contractors immediately.

Whatever the problem or project, all you need to do is call the Club.

Expect a quick response

After you call, Club staff will immediately begin matching your project with the best-qualified contractor(s).
For minor jobs and urgent adjustments, the Club will promptly assign a contractor to give the service you want as soon as possible.
For major projects — like painting, remodeling, the installation of a replacement roof or flooring — the Club will send multiple contractors to bid on the work.
Club staff also available to give advice, assist you to evaluate bids, assess your project/problem, and more — all with no additional charge.

A contractor you can trust

Only contractors who maintain the above standards will be referred for your projects.

Every Homeowners Club-accredited contractor has a solid track-record of performance and a genuine commitment to customer service.

Each contractor has been thoroughly screened. The Club ensures that all the required insurance coverage is in order, the contractor’s license is up-to-date, and the firm is financially stable.

Satisfaction guaranteed

Thank you to the Club’s prudent billing process (you pay the Club, the Club pays the contractor), there’s lots of time to confirm if the work has been done to your satisfaction before any final billing needs to be made.

After your job is completed, the contractor will forward the invoice to the Club, not to you. Staff from the Club will review the bill and then contact you to confirm if you’re satisfied with the work and the service provided. Only then will the Club send the bill to you for payoff.

It’s a time-tested process that permits the Club to ensure your satisfaction.

An informative newsletter

Every member of the Home Owners Club also receives a subscription to the bi-monthly newsletter, “At Home.”
Inside each issue, Club staff share their advice and insights regarding all sorts of home projects. Member projects are often featured, as well.
It’s just one more way you’ll benefit by being a member of the Club.

Frequently Asked Questions

How is the Homeowners Club differs from other contractor referral services?

Contractor referral services have been operating for many years in a variety of different ways. The most prominent type has been the “pay-for-listing” model. Contractors pay a fee to the service in return for the agreement of referrals. Any contractor willing to pay can cooperate.

The Homeowners Club is different. There are no forthright fees that contractors pay, nor any fees for referrals. This permits the Club to assess contractors on the quality of their service and therefore the competitiveness of their rate, without any obligation to produce job leads.

The Homeowners Club also follows each job from starting to end, and always there for assistance throughout the process.

Does the Club get advertising or payment from the contractors or vendors it recommends?

No. The Homeowners Club is an independent, objective, member-focused referral service and, therefore, does not demand any referral fees or accept any advertising.

How are the Club’s contractors screened and authorized?

To do work for the Club’s members, a contractor must have already been in business for at least three years and have a solid track record of performance.

The screening process consists of reviewing that all of the required insurance coverage is in order, ensuring the contractor license is up-to-date and the firm is financially stable and researching whether there are any claims against the firm’s bond.

When companies successfully pass the screening process, the Club starts recommending them for any relevant projects.

Why do these contractors prefer to work with the Club?

The Club provides time-tested solutions to the issues most contractors face, like securing work, helping clients plan their projects, collecting payment for work successfully completed, and more.

Ours is a mutually beneficial relationship that’s still bringing real results more than five decades since the Club’s established.

How many contractors will bid on my project?

For smaller jobs and emergency repairs — where prompt service is the utmost priority — the Club will assign one contractor to handle the project.
For major projects — like painting, remodeling, installing a replacement roof or flooring — the Club, upon request, can dispatch multiple contractors to bid on the work, and even provide free inspections and consultations by the Club’s staff, as needed.

How do I know I’ll be satisfied with the work?

Thank you to the Club’s prudent billing process (you pay the Club, the Club pays the contractor), there’s lots of time to confirm if the work has been done to your satisfaction before any final billing needs to be made.

After your job is completed, the contractor will forward the invoice to the Club, not to you. Staff from the Club will review the bill, then contact you to confirm if you’re satisfied with the work and also the service provided. Should you have concerns about the completeness of the project, the Club’s Field Inspector can meet with you on-site and personally review the main points.

It’s a time-tested process that permits the Club to ensure your satisfaction.

What if the contractor goes out of business?

The Club recognizes any contractor’s guarantee on work completed through the Homeowners Club — even in situations where the contractor has gone out of business.

How is the Club compensated for the services it provides members and contractors?

Unlike other referral services, the Club does not charge contractors any forthright fees, or any fees for referrals. The Club’s only financial agreement with contractors is that each one work successfully completed for members be billed through the Club. The Club then pays the contractor a discounted amount (as if it were charged on a credit card), while collecting the complete invoiced amount from the member. In banking terms, this is called “factoring the invoice.”

In addition, your annual membership dues help to hide a number of the administrative costs the Club incurs.

Do the Club’s authorized contractors charge members higher rates?

No. Each Homeowner-certified contractor has signed an agreement with the Club that states they will “perform all work referred by the Club at current, competitive prices ….” This means that Club members are going to be charged the contractor’s regular hourly rates.

Plus, the Club regularly monitors the going rates for a huge type of project to make sure that the rates charged by HOC-authorized contractors are competitive, fair, and reasonable.

What kinds of projects can the Club help me with?

The Club has authorized contractors who can assist with virtually everything having to try to do with the repair, upkeep, and modernization of your house and grounds. For example:

How do most members know about the club?

Word-of-mouth referrals have always been an effective way for homeowners to know about the Club. Almost 95 percent of the Club’s new members are referred by their friends, colleagues, and family members.

Aside from the annual membership dues, are there any other fees for members?

No. Members-only pay the low annual dues and, of course, for any work satisfactorily completed by certified contractors. Membership within the Homeowners Club is one among the most economical options available.

Does the Club sell its membership list to a marketing companies?

No. None of the information you provide when joining the club is ever sold or given to any outside party. Only the Homeowners Club personnel and the contractors you work with have access to your vital contact information. You can take comfort in knowing that any personally identifiable information will be safely stored and kept strictly confidential.

Our Story

The Homeowners Club is a contractor referral service that has been helping people find competent, licensed contractors for many years.

A Short Background on Contractor Referral Services

Contractor referral services have been all over the place for many years in many different forms. The best-known type has been the “pay-for-listing” model. Contractors pay to be listed in return for the agreement of referrals. That means customers are assured that the listed contractors have the proper licensing, bonding, and insurance, but there is no assurance of satisfactory performance.

An Advertising Company Had the Idea for the Club

Late in the 1950s, Detroit advertising company created an alternative model with a more customer-oriented approach.

In place of a listing service for contractors, it was to be a member institution for homeowners — where member satisfaction would be the priority.

Plans were made to establish franchises across North America and to advertise this new service in Life, Look, The Saturday Evening Post, and other leading periodicals. It was the birth of a better referral service: the National Home Owners Club.

Seattle Was One of the First Franchises

These businessmen see the logic of the thought was sound and the need for such a service was great. After all, they also recognized that one of the issues with starting any new business is in gaining credibility. To solve this, the co-owners developed an Advisory Board that included some of Seattle’s most respected community leaders.

Later on, high-profile print ads publicize the new service and its Advisory Board began showing on the pages of the Seattle Times’ Pacific Magazine.

Seattle homeowners, willing to find qualified contractors, immediately signed up for the service. And at the end of 1960, the Club had over 1,000 members.

Unfortunately, the other affiliated franchises were not as successful at inviting members, and within a year the national organization was forced to close its doors for lack of fund.

How the Club get through the Hard Times

On its own and without any marketing help at that point, the Seattle franchise understands that word-of-mouth advertising would be key for its survival and growth. To push these recommendations, the Club made its member services even better.

A previous contractor was hired to overlook daily operations and to provide Club members with one-on-one assistance, while knowledgeable support staff was hired to handle member inquiries.

Resposive participants recommended the Club to others, and membership continued to grow.

In the year 1980, the Club’s primary owners were ready to retire. They sold the business to Matt Maury, a 15-year veteran of the Weyerhaeuser Company, who was in search of a new challenge. His management skills and industry experience were an ideal fit for the Club’s continued growth. His commitment to member satisfaction matched that of the Club’s founders.

Still Focused on Member Satisfaction

For more than 60 years the Club’s focus has remained the same. This is a business built on trust, and members continue to count on the Club to give them timely guidance and competent contractors for virtually any upkeep, repair, or remodeling need.